Dispute Resolution

RAL – Alternative Dispute Resolution

In compliance with Law No. 144/2015, we inform the esteemed consumers that we have entered into the Full Arbitration Arbitration Convention and that in case of dispute, we have alternative means of dispute resolution, namely the CIAB – Center for Information, Mediation and Consumption Arbitration (Arbitral Tribunal of Consumption) with addresses in:

  • Avenida Rocha Paris, nº 103 – 4900-394 Viana do Castelo
  • Rua D. Afonso Henriques, nº1 – 4700-030 Braga

or through the website at www.ciab.pt.

RLL – Online Dispute Resolution

In compliance with the law of the European Commission by Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, facilitated by the rll platform for alternative dispute resolution between consumers and traders regarding sales contracts or online services, we provide access to the European Commission através do seguinte link: